Posts tagged pattern recognition
Text Analytics Tips

Text Analytics Tips, with your Hosts Tom & Gosia: Introductory Post Today, we’re blogging to let you know about a new series of posts starting in January 2016 called ‘Text Analytics Tips’. This will be an ongoing series and our main goal is to help marketers understand text analytics better.

We realize Text Analytics is a subject with incredibly high awareness, yet sadly also a subject with many misconceptions.

The first generation of text analytics vendors over hyped the importance of sentiment as a tool, as well as ‘social media’ as a data source, often preferring to use the even vaguer term ‘Big Data’ (usually just referring to tweets). They offered no evidence of the value of either, and have usually ignored the much richer techniques and sources of data for text analysis. Little to no information or training is offered on how to actually gain useful insights via text analytics.

What are some of the biggest misconceptions in text analytics?

  1. “Text Analytics is Qualitative Research”

FALSE – Text Analytics IS NOT qualitative. Text Analytics = Text Mining = Data Mining = Pattern Recognition = Math/Stats/Quant Research

  1. It’s Automatic (artificial intelligence), you just press a button and look at the report / wordcloud

FALSE – Text Analytics is a powerful technique made possible thanks to tremendous processing power. It can be easy if using the right tool, but just like any other powerful analytical tools, it is limited by the quality of your data and the resourcefulness and skill of the analyst.

  1. Text Analytics is a Luxury (i.e. structured data analysis is of primary importance and unstructured data is an extra)

FALSE – Nothing could be further from the truth. In our experience, usually when there is text data available, it almost always outperforms standard available quant data in terms of explaining and/or predicting the outcome of interest!

There are several other text analytics misconceptions of course and we hope to cover many of them as well.

While various OdinText employees and clients may be posting in the ‘Text Analytics Tips’ series over time, Senior Data Scientist, Gosia, and our Founder, Tom, have volunteered to post on a more regular basis…well, not so much volunteered as drawing the shortest straw (our developers made it clear that “Engineers don’t do blog posts!”).

Kidding aside, we really value education at OdinText, and it is our goal to make sure OdinText users become proficient in text analytics.

Though Text Analytics, and OdinText in particular, are very powerful tools, we will aim to keep these posts light, fun yet interesting and insightful. If you’ve just started using OdinText or are interested in applied text analytics in general, these posts are certainly a good start for you.

During this long running series we’ll be posting tips, interviews, and various fun short analysis. Please come back in January for our first post which will deal with analysis of a very simple unstructured survey question.

Of course, if you’re interested in more info on OdinText, no need to wait, just fill out our short Request Info form.

Happy New Year!

Your friends @OdinText

Text Analytiics Tips T G

[NOTE: Tom is Founder and CEO of OdinText Inc.. A long time champion of text mining, in 2005 he founded Anderson Analytics LLC, the first consumer insights/marketing research consultancy focused on text analytics. He is a frequent speaker and data science guest lecturer at university and research industry events.

Gosia is a Senior Data Scientist at OdinText Inc.. A PhD. with extensive experience in content analytics, especially psychological content analysis (i.e. sentiment analysis and emotion in text), as well as predictive analytics using unstructured data, she is fluent in German, Polish and Spanish.]

 

Text Analytics for 2015 – Are You Ready?

OdinText SaaS Founder Tom H. C. Anderson is on a mission to educate market researchers about text analytics  [Interview Reposted from Greenbook]

TextAnalyticsGreenbookJudging from the growth of interest in text analytics tracked in GRIT each year, those not using text analytics in market research will soon be a minority. But still, is text analytics for everyone?

Today on the blog I’m very pleased to be talking to text analytics pioneer Tom Anderson, the Founder and CEO of Anderson Analytics, which develops one of the leading Text Analytics software platforms designed specifically for the market research field, OdinText.

Tom’s firm was one of the first to leverage text analytics in the consumer insights industry, and they have remained a leader in the space, presenting case studies at a variety events every year on how companies like Disney and Shell Oil are leveraging text analytics to produce remarkably impactful insights.

Lenny: Tom, thanks for taking the time to chat. Let’s dive right in! I think that you, probably more so than anyone else in the MR space, has witnessed the tremendous growth of text analytics within the past few years. It’s an area we post about often here on GreenBook Blog, and of course track via GRIT, but I wonder, is it really the panacea some would have us believe?

Tom: Depends on what you mean by panacea. If you think about it as a solution to dealing with one of the most important types of data we collect, then yes, it can and should be viewed exactly that way. On the other hand, it can only be as meaningful and powerful as the data you have available to use it on.

Lenny: Interesting, so I think what you’re saying is that it depends on what kind of data you have. What kind of data then is most useful, and which is not at all useful?

Tom: It’s hard to give a one size fits all rule. I’m most often asked about size of data. We have clients who use OdinText to analyze millions of records across multiple languages, on the other hand we have other clients who use it on small concept tests. I think it is helpful though to keep in mind that Text Analytics = Text Mining = Data Mining, and that data mining is all about pattern recognition. So if you are talking about interviews with five people, well since you don’t have a lot of data there’s not really going to be many patterns to discover.

Lenny: Good Point! I’ve been really impressed with the case studies you’ve releases in the past year or two on how clients have been using your software. One in particular was the NPS study with Shell Oil. A lot of researchers (and more importantly CMOs) really believed in the Net Promoter Score before that case study. Are those kinds of insights possible with social media data as well?

Tom: Thanks Lenny. I like to say that “not all data are created equal”. Social media is just one type of data that our clients analyze, often there is far more interesting data to analyze. It seems that everyone thinks they should be using text analytics, and often they seem to think all it can be used for is social media data. I’ve made it an early 2015 new year’s resolution to try to help educate as many market researchers as I can about the value of other text data.

Lenny: Is the situation any different than it was last year?

Tom: Awareness of text analytics has grown tremendously, but knowledge about it has not kept up. We’re trying to offer free mini consultations with companies to help them understand exactly what (if any) data they have are good candidates for text analytics.

Lenny: What sources of data, if any, don’t you feel text analytics should be used on?

It seems the hype cycle has been focused on social media data, but our experience is that often these tools can be applied much more effectively to a variety of other sources of data.

However, we often get questions about IDI (In-Depth-Interviews) and focus group data. This smaller scale qualitative data, while theoretically text analytics could help you discover things like emotions etc. there aren’t really too many patterns in the data because it’s so small. So we usually counsel against using text analytics for qual, in part due to lower ROI.

Often it’s about helping our clients take an inventory around what data they have, and help them understand where if at all text analytics makes sense.

Many times we find that a client really doesn’t have enough text data to warrant text analytics. However this is sad in cases where we also find out they do a considerable amount of ad-hoc surveys and/or even a longitudinal trackers that go out to tens of thousands of customers, and they’ve purposefully decided to exclude open ends because they don’t want to deal with looking at them later. Human coding is a real pain, takes a long time, is inaccurate and expensive; so I understand their sentiment.

But this is awful in my opinion. Even if you aren’t going to do anything with the data right now, an open ended question is really the only question every single customer who takes a survey is willing and able to answer. We usually convince them to start collecting them.

Lenny: Do you have any other advice about how to best work with open ends?

ODIN AD 1 300X250

Tom: Well we find that our clients who start using OdinText end up completely changing how they leverage open ends. Usually they get far wiser about their real estate and end up asking both less closed ended questions AND open ended questions. It’s like a light bulb goes off, and everything they learned about survey research is questioned.

Lenny: Thanks Tom. Well I love what your firm is doing to help companies do some really interesting things that I don’t think could have been done with any other traditional research techniques.

Tom: Thanks for having me Lenny. I know a lot of our clients find your blog useful and interesting.

If any of your readers want a free expert opinion on whether or not text analytics makes sense for them, we’re happy to talk to them about it. Best way to do so is probably to hit the info request button on our site, but I always try my best to respond directly to anyone who reaches out to me personally on LinkedIn as well.

Lenny: Thanks Tom, always a pleasure to chat with you!

For readers interested in hearing more of Tom’s thoughts on Text Analytics in market research, here are two videos from IIeX Atlanta earlier this year that are chock full of good information:

Panel: The Great Methodology Debate: Which Approaches Really Deliver on Client Needs?

Discussing the Future of Text Analytics with Tom Anderson of Odin Text

Mr Big Data VS. Mr Text Analytics

[Interview re-posted w/ permission from Text Analytics News]

Mr. Big Data & Mr. Text Analytics Weigh In Structured VS. Unstructured Big Data

 

kirk_borne Text Analytics News

If you pay attention to Big Data news you’re sure to have heard of Kirk Borne who’s well respected views on the changing landscape are often shared on social media. Kirk is professor of Astrophysics and Computational Science at George Mason University. He has published over 200 articles and given over 200 invited talks at conferences and universities worldwide. He serves on several national and international advisory boards and journal editorial boards related to big data

 

 

tom_anderson Text Analytics News

Tom H. C. Anderson was an early champion of applied text analytics, and gives over 20 conference talks on the topic each year, as well as lectures at Columbia Business School and other universities. In 2007 he founded the Next Gen Market Research community online where over 20,000 researchers frequently share their experiences online. Tom is founder of Anderson Analytics, developers of text analytics software as a service OdinText. He serves on the American Marketing Association’s Insights Council and was the first proponent of natural language processing in the marketing research/consumer insights field.

 

Ahead of the Text Analytics Summit West 2014, Data Driven Business caught up with them to gain perspectives on just how important and interlinked Big Data is with Text Analytics.

 

Q1. What was the biggest hurdle that you had to overcome in order to reach your current level of achievement with Big Data Analytics?

KB: The biggest hurdle for me has consistently been cultural -- i.e., convincing others in the organization that big data analytics is not "business as usual", that the opportunities and potential for new discoveries, new insights, new products, and new ways of engaging our stakeholders (whether in business, or education, or government) through big data analytics are now enormous.

After I accepted the fact that the most likely way for people to change their viewpoint is for them to observe demonstrated proof of these big claims, I decided to focus less on trying to sell the idea and focus more on reaching my own goals and achievements with big data analytics. After making that decision, I never looked back -- whatever successes that I have achieved, they are now influencing and changing people, and I am no longer waiting for the culture to change.

THCA: There are technical/tactical hurdles, and methodological ones. The technical scale/speed ones were relatively easy to deal with once we started building our own software OdinText. Computing power continues to increase, and the rest is really about optimizing code.

The methodological hurdles are far more challenging. It’s relatively easy to look at what others have done, or even to come up with new ideas. But you do have to be willing to experiment, and more than just willingness, you need to have the time and the data to do it! There is a lot of software coming out of academia now. They like to mention their institution in every other sentence “MIT this” or ‘UCLA that”. The problem they face is twofold. On the one hand they don’t have access to enough real data to see if their theories play out. Secondly, they don’t have the real world business experience and access to clients to know what things are actually useful and which are just novelty.

So, our biggest hurdle has been the time and effort invested through empirical testing. It hasn’t always been easy, but it’s put me and my company in an incredibly unique position.

Q2. Size of data, does it really matter? How much data is too little or too much?

THCA: Great question, with text analytics size really does matter. While it’s technically possible to get insights from very small data, for instance on our blog during the elections one of my colleagues did a little analysis of Romney VS. Obama debate transcripts, text analytics really is data mining, and when you’re looking for patterns in text, the more data you have the more interesting relationships you can find.

KB: Size of data doesn't really matter if you are just getting started. You should get busy with analytics regardless of how little data you have. The important thing is to identify what you need (new skills, technologies, processes, and data-oriented business objectives) in order to take advantage of your digital resources and data streams. As you become increasingly comfortable with those, then you will grow in confidence to step up your game with bigger data sets. If you are already confident and ready-to-go, then go! The big data revolution is like a hyper-speed train -- you cannot wait for it to stop in order to get on board -- it isn't stopping or slowing down! At the other extreme, we do have to wonder if there is such a thing as too much data. The answer to this question is "yes" if we dive into big data's deep waters blindly without the appropriate "swimming instruction" (i.e., without the appropriate skills, technologies, processes, and data-oriented business objectives). However, with the right preparations, we can take advantage of the fact that bigger data collections enable a greater depth of discovery, insight, and data-driven decision support than ever before imagined.

Q3. What is the one thing that motivates and inspires you the most in your Big Data Analytics work?

KB: Discovery! As a scientist, I was born curious. I am motivated and inspired to ask questions, to seek answers, to contemplate what it all means, and then to ask more questions. The rewards from these labors are the discoveries that are made along the way. In data analytics, the discoveries may be represented by a surprising unexpected pattern, trend, association, correlation, event, or outlier in the data set. That discovery then becomes an intellectual challenge (that I love): What does it mean? What new understanding does this discovery reveal about the domain of study (whether it is astrophysics, or retail business, or national security, or healthcare, or climate, or social, or whatever)? The discovery and the corresponding understanding are the benefits of all the hard work of data wrangling.

THCA: Anyone working with analytics has to be curious by nature. Satisfying that curiosity is what drives us. More specifically in my case, if our clients get excited about using our software and the insights they’ve uncovered, then that really gets me and my whole team excited. This can be challenging, and not all data is created equal.

It can be hard to tell someone who is excited about trying Text Analytics that their data really isn’t suitable. The opposite is even more frustrating though, knowing that a client has some really interesting data but is apprehensive about trying something new because they have some old tools lying around that they haven’t used, or because they have a difficult time getting access to the data because it’s technically “owned” by some other department that doesn’t ‘Get’ analytics. But helping them build a case and then helping them look good by making data useful to the organization really feeds into that basic curiosity. We often discover problems to solve we had no idea existed. And that’s very inspiring and rewarding.

Q4. Which big data analytics myth would you like to squash right here and now?

KB: Big data is not about data volume! That is the biggest myth and red herring in the business of big data analytics. Some people say that "we have always had big data", referring to the fact that each new generation has more data than the previous generation's tools and technologies are able to handle. By this reasoning, even the ancient Romans had big data, following their first census of the known world. But that's crazy. The truth of big data analytics is that we are now studying, measuring, tracking, and analyzing just about everything through digital signals (whether it is social media, or surveillance, or satellites, or drones, or scientific instruments, or web logs, or machine logs, or whatever). Big data really is "everything, quantified and tracked". This reality is producing enormously huge data volumes, but the real power of big data analytics is in "whole population analysis", signaling a new era in analytics: the "end of demographics", the diminished use of small samples, the "segment of one", and a new era of personalization. We have moved beyond mere descriptive analysis, to predictive, prescriptive, and cognitive analytics.

THCA: Tough one. There are quite a few. I’ll avoid picking on “social media listening” for a bit, and pick something else. One of the myths out there is that you have to be some sort of know it all ‘data scientist’ to leverage big data. This is no longer the truth. Along with this you have a lot dropping of buzz words like “natural language processing” or “machine learning” which really don’t mean anything at all.

If you understand smaller data analytics, then there really is no reason at all that you shouldn’t understand big data analytics. Don’t ever let someone use some buzz word that you’re not sure of to impress you. If they can’t explain to you in layman’s terms exactly how a certain software works or how exactly an analysis is done and what the real business benefit is, then you can be pretty sure they don’t actually have the experience you’re looking for and are trying to hide this fact.

Q5.What’s more important/valuable, structured or unstructured data?

KB: Someone said recently that there is no such thing as unstructured data. Even binary-encoded images or videos are structured. Even free text and sentences (like this one) are structured (through the rules of language and grammar). Even some meaning this sentence has. One could say that analytics is the process of extracting order, meaning, and understanding from data. That process is made easier when the data are organized into databases (tables with rows and columns), but the importance and value of the data are inherently no more or no less for structured or unstructured data. Despite these comments, I should say that the world is increasingly generating and collecting more "unstructured data" (text, voice, video, audio) than "structured data" (data stored in database tables). So, in that sense, "unstructured data" is more important and valuable, simply because it provides a greater signal on the pulse of the world. But I now return to my initial point: to derive the most value from these data sources, they need to be analyzed and mined for the patterns, trends, associations, correlations, events, and outliers that they contain. In performing that analysis, we are converting the inherent knowledge encoded in the data from a "byte format" to a "structured information format". At that point, all data really become structured.

THCA: A trick question. We all begin with a question and relatively unstructured data. The goal of text analytics is structuring that data which is often most unstructured.

That said, based on the data we often look at (voice of customer surveys, call center and email data, various other web based data), I’ve personally seen that the unstructured text data is usually far richer. I say that because we can usually take that unstructured data and accurately predict/calculate any of the available structured data metrics from it. On the other hand, the unstructured data usually contain a lot of additional information not previously available in the structured data. So unlocking this richer unstructured data allows us to understand systems and processes much better than before and allows us to build far more accurate models.

So yes, unstructured/text data is more valuable, sorry.

Q6. What do you think is the biggest difference between big data analysis being done in academia vs in business?

KB: Perhaps the biggest difference is that data analysis in academia is focused on design (research), while business is focused on development (applications). In academia, we are designing (and testing) the optimal algorithm, the most effective technique, the most efficient methodology, and the most novel idea. In business, you might be 100% satisfied to apply all of those academic results to your business objectives, to develop products and services, without trying to come up with a new theory or algorithm. Nevertheless, I am actually seeing more and more convergence (though that might be because I am personally engaged in both places through my academic and consulting activities). I see convergence in the sense that I see businesses who are willing to investigate, design, and test new ideas and approaches (those projects are often led by data scientists), and I see academics who are willing to apply their ideas in the marketplace (as evidenced by the large number of big data analytics startups with university professors in data science leadership positions). The data "scientist" job category should imply that some research, discovery, design, modeling, and hypothesis generation and testing are part of that person's duties and responsibilities. Of course, in business, the data science project must also address a business objective that serves the business needs (revenue, sales, customer engagement, etc.), whereas in academia the objective is often a research paper, or a conference presentation, or an educational experience. Despite those distinctions, data scientists on both sides of the academia-business boundary are now performing similar big data analyses and investigations. Boundary crossing is the new normal, and that's a very good thing.

THCA: I kind of answered that in the first question. I think academics have the freedom and time to pursue a research objective even if it doesn’t have an important real outcome. So they can pick something fun, that may or may not be very useful, such as are people happier on Tuesdays or Wednesday’s? They’ll often try to solve these stated objectives in some clever ways (hopefully), though there’s a lot of “Pop” research going on even in academia these days. They are also often limited in the data available to them, having to work with just a single data set that has somehow become available to them.

So, academia is different in that they raise some interesting fun questions, and sometimes the ideas borne out of their research can be applied to business.

Professional researchers have to prove an ROI in terms of time and money. Of course, technically we also have access to both more time and more money, and also a lot more data. So an academic team of researcher working on text analytics for 2-3 years is not going to be exposed to nearly as much data as a professional team.

That’s also why academic researchers often seem so in love with their models and accuracy. If you only have a single data set to work with, then you split it in half and use that for validation. In business on the other hand, if you are working across industries like we do, while we certainly may build and validate models for a specific client, we know that having a model that works across companies or industries is nearly impossible. But when we do find something that works, you can bet it’s going to be more likely to be useful.