Posts tagged Customer Experience
NPS +OdinText in RBDR

Net Promoter Score (NPS) +OdinText = Predictive NPS

It was nice to see Research Business Report cover one of our Net Promoter (NPS) Case Studies today on Research Business Report. We’ve found contrary to popular belief, NPS and other Customer Satisfaction ratings like Overall Satisfaction don’t correlate much with important KPI’s like Return Behavior and Sales Revenue.

In this case study, by adding OdinText to NPS, it was possible to better understand and predict these far more important KPI’s, Predictive NPS id you will.

https://www.youtube.com/watch?v=Sc3A0-6Bu5I

If you have NPS or any other Customer Satisfaction data and would like to better understand the more important KPI’s like Repurchase, Churn, and Revenue please reach out. We would be happy to sned you more information on our NPS Case studies and Key Driver Reporting . +OdinText to NPS and Predict What Matters!

@TomHCAnderson